Frequently Asked Questions

Our dog clients enjoy a range of beautiful locations, such as local bush reserves, nature trails parks, and quieter beaches with fewer dogs and regulations. We start our app timer at the walking destination, instead of when we pick up your dog from home.

(Local Lap timer is started from the home)

At Luka Dog Walks, we’re focused on quality and fairness — so your dog always receives the full 30 ( turbo ramble or solo burst) or 60 minutes (trail trek ramble or solo grand)  of walking from the adventure location, not from the moment we collect them.
We use a GPS-tracked timer that starts and stops on-site, ensuring you get transparency and your dog gets the adventure you're paying for.

Because pick-up, travel, and settling time are additional, your dog is in our care for longer than the walk duration — making this a fuller, more enriching experience than a simple neighbourhood walk.

We typically walk two to three dogs at a time and occasionally up to four. It's important that all dogs get along, are and social, and can walk well, whether on or off lead. To participate in our “Adventure Ramblers” small group walks, dogs need to be good walkers with dependable recall and must not pull or lag on their leads.

Yes, we still walk in the rain! We kindly ask that you equip your dog with a good, dry, and weatherproof jacket for those wetter days. We aim to walk in more sheltered areas like thicker bushes or under shop eaves. On rainy days, the walks may be a bit shorter, but we often offer slightly longer walks on nicer days to balance it.

You will be assigned a "Primary Walker" for your dog, and we'll go over the details during the Meet & Greet. If your Primary Walker is unavailable, another nearby walker will take over. While dogs often form attachments to their regular walkers, having a reliable backup is beneficial. We’ll keep you informed of any changes, and you can check the details in your client portal.

Dogs best suited to our services are comfortable walking in public spaces, manageable on lead, and able to remain reasonably calm around everyday distractions, including other dogs and people. While we’re happy to walk active and enthusiastic dogs, a basic foundation of lead manners and impulse control is required. Dogs showing ongoing aggression, significant reactivity, or requiring behavioural rehabilitation may not be suitable at this time.

Lil Luka Dog Walks offers an online scheduler for established clients to create profiles and submit service requests. You can set a daily, weekly, or monthly schedule, or use our services as needed, subject to confirmation. All services are available only to clients who have met us in person. We aim to complete dog walks within a 2-3 hour window. We cannot offer specific timing requests.

We recognize that investing in your pet is a significant decision, and we want to assure you that the quality of our care is unparalleled by lower-cost competitors Our clients value the comprehensive onboarding and ongoing support we offer to our dedicated contractors. By providing fair and competitive pay, we attract and retain the talented care professionals who make our dog walking service exceptional.

Since 2014, our customers have trusted us with their homes and appreciated the care we give to their beloved pets. If you're not quite ready to budget for Lil Luka Dog Walks, please keep us in mind—we'll be here when you're ready, as we are committed for the long haul. We have now introduced our Local Lap from the home walks for a  more budget friendly option.

Meet & Greet is an opportunity for us to visit your home and introduce you to Lil Luka’s protocols, services, and policies. This visit is essential for us to meet your dog, understand their needs, and assess their personality. During our time together, we’ll handle introductions, collect two sets of keys, confirm important safety information, and answer any questions you may have.

We’re available for meetings on weekdays from 9:30 am to 6:30 pm with the last appointment at 6:45 pm, and weekend appointments can be arranged based on availability. Please note that our walking and casual/vacation care services require a pre paid in-person meeting.

We understand that plans can change, and we do allow cancellations for your dog's walk with us. However we have a cancellation policy in place with specific timeframes to manage our schedules and contractors effectively. Last-minute can impact our entire day and make it challenging to accommodate other clients. Generally, we require a 24-hour notice for most booked walks, while casual clients need to provide a 5-day notice. For detailed information, please check our latest cancellation policies. If you have any questions, feel free to reach out to us!

For dogs who love to lead the way (a little too enthusiastically), we offer our Leash Manners training program. These one-on-one sessions are designed to gently address leash pulling through customised, reward-based techniques.

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We work closely with both you and your dog to build better walking habits, focusing on calm, connected movement and responsiveness. Your involvement is key: we’ll guide you through practical strategies to reinforce progress between sessions and help your dog thrive on every walk.

We offer dog walking on a “Solo” basis through our service called “Adventure Solo". This option is perfect for those who prefer a one-on-one walk, ensuring your dog feels calm and focused without the distractions of other dogs. Additionally, we incorporate gentle desensitization training during the walk to enhance your dog's experience.

(All Local Lap walks are solo) What's the difference?

One is and adventure and starts from the park, beach or bush, Local lap is strictly from the home only.